FAQ

What's included in the price?

All prices shown on the website are inclusive of VAT and other local taxes. However, they do not include postage and packaging costs, details of which are listed separately and which must be accepted by the customer.
I'd like to buy an itme that's not available. What should I do?

Items that are no longer in stock on our online store are normally shown as not available for purchase. However, you may call our physical stores to see if they have the item you are looking for in stock.
What are the advantages of registering my email adress?

Once you've registered your email, you will get an automatic 10% discount on the first purchase. You will also be able to receive all of our discounts as well as other information regarding our brand and website.
How can I pay for the purchases?

To pay for your purchases, you may use a credit card (VISA, MasterCard, American Express) or debit card (Maestro), as well as PayPal.
When do I pay?

Payment must be made when placing the order; no order is final until payment is made. The total amount payable is obtained by adding the price of each item and the corresponding postage and packaging costs, and deducting the amount corresponding to any promotions that may apply. Proof of payment for each order will be sent by email
How long will it take for my purchase to arrive?

Deliveries usually take between 3 and 5 business days after the purchase has been made.
How much is the packaging and delivery costs?

Packaging and delivery costs will vary depending on the total of your purchase and the delivery address. In some cases, shipping costs might be entirely FREE!